SHIPPING & RETURNS

SHIPPING POLICY

 

SUMMER MONTHS SHIPPING:

Any orders placed will be shipped Monday - Wednesday ONLY

Orders placed Friday - Sunday will ship Monday

These changes during the summer months are to ensure orders are received in timely manner and in the best condition. 

ALL ORDERS, NO MINIMUM, $6.99 FLAT SHIPPING (Standard, U.S only, Except Hawaii)

EXPEDITED SHIPPING WILL VARY BASED ON WEIGHT

Orders are processed within 1-2 business days once received. 

Once picked up and scanned in by our carrier, domestic orders should arrive within 3-5 business days, may vary by location.

Orders placed Monday - Friday by 12pm will ship the same day.

An order confirmation will be emailed once order is received. 

A shipping confirmation will also be emailed once your order shipping label has been created. Please allow 24-48 hours after your shipping label was created to receive your tracking status.

 

Severe weather, Covid-19, and/or peak times may cause shipping delays. Please refer to your provided tracking number for shipping updates. Unfortunately, once your order is picked up shipping is out of our control.

 

At this time international shipping is unavailable 

RETURN & EXCHANGE POLICY

It is our goal to provide quality products and exceptional customer service. If for any reason you are unsatisfied with a product please contact us at info@mommytimecandle.com within 2 days of receiving the product. Your name, return reason and the order number will need to be included in the email. Once the item has been cleared for return, the item will need to be shipped back to us within 7 days of the initial return email. Return shipping charges will be the customer's responsibility. Items must be unused and in the same condition issued. Once the returned items have been received and reviewed a refund will be issued. Please allow your banking institution 5-10 business days to reflect the credit on your account. 

If an order is received damaged upon delivery please contact us at info@mommytimecandle.com within 2 days of receiving damaged product. A picture of damage(s), your name, and the order number will need to be included in the email. Once the item has been cleared for return, the item will need to be shipped back to us. Return shipping charges will be the customer's responsibility. When the damaged product has been received, based on the customer's request, a refund, store credit or a replacement will be issued.